Sunday, August 25, 2019

The key behaviors needed Assignment Example | Topics and Well Written Essays - 250 words

The key behaviors needed - Assignment Example one’s way to address the inquiries and concerns of the customers within ethical and moral codes; (5) assumes professional stance by exuding qualities expected of the position: courteous, accommodating, responsive, attentive, committed and dedicated to the responsibilities of the job. To achieve the key behaviors, personnel assigned to serve the needs of the customers need to undergo training on to enhance customer service skills. As revealed by the site on Good Customer Service, â€Å"the most beneficial customer service training programmes are those that are customized and structured by a professional training provider so they focus on the core business of a company† (Good Customer Service 1). Further, the training should focus on assessing and identifying strengths and weaknesses in customer service skills to that the strengths could be further enhanced while addressing the weaknesses. To determine is customer service training is effective, the most effective measure to determine the progress is through customers’ feedback and measurement of improvement in achieving organizational goals (increased sales, increased profits and market shares, and repeated patronage from customers and referrals to new

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